Website & Shop Terms and Conditions
1. Terms of Website Use
Ownership of Website and Content
Salon Pay owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Salon Pay. No trademark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Salon Pay or of the relevant trade mark owner.
Salon Pay cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.
Third Party Content
This website contains information from or hyperlinks to websites operated by third parties. Salon Pay provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.
Salon Pay provides this website and its contents on an "as is" basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Salon Pay will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.
Your Privacy is Important
2. Terms of Product Purchase
You must complete the customer application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Salon Pay if there is any change to this information or data.
You place an order with the Salon by selecting products and pressing the "purchase now" button on the checkout page. The Salon reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by the Salon at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by the Salon upon the Salon acknowledging such order or failing to reject such order within 14 days.
The Salon uses its best endeavours to ensure products ordered are available for delivery. However you acknowledge that in some cases the Salon may need to reject an order you have placed for a product where the Salon establishes that it is actually unavailable for delivery. In such cases the Salon will refund in full all amounts you paid in respect of such unavailable product. The Salon cannot provide rainchecks for products ordered online, and where permitted by law reserves the right to limit the sale of products to reasonable or normal household quantities.
You must pay for your products purchased on this website at the time of placing an order. We accept all major credit cards including Mastercard and Visa.
Variation of Products and Price
The Salon may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.
The Delivery Policy is expressly incorporated in these Purchase Terms. Please note that to purchase products, your delivery address must be within a suburb where the Salon provides delivery. Orders will not be processed for delivery to an address in a suburb not in the Salon’s delivery area. Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.
The Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.
Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases or Gift Cards.
To complete your return, the Salon will require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact the Salon.
To return your product, you should deliver directly to the Salon.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.